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PATIENT RIGHTS AND 
RESPONSIBILITIES
THE SURGERY CENTER AT PRINTERS PARK
The following policy applies to all patients or their legal representative as well as the parents and/or guardian acting on the behalf of a neonate, child or adolescent. 1. PATIENTS RIGHTS Access to Care Individuals shall be accorded impartial access to treatment or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, religion, or sources of payment for care. Admission ProceduresUpon admission for care or treatment, the patient or his legal representative will be given the facility’s policy statement on patient rights. Respect and Dignity The patient has the right to considerate, respectful care or treatment at all times and under all circumstances, with recognition of his personal dignity. Privacy and ConfidentialityThe patient has the right, to the extent possible, to personal privacy, and, within the law, to informational privacy, as manifested by the right to: · Refuse to talk with or see anyone not officially connected with the hospital, including visitors, or persons officially connected with the hospital but who are not directly involved in his care. · Wear appropriate personal clothing and spiritual or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment. · Be interviewed and examined in surroundings designed to assure reasonable audiovisual privacy. This includes the right to have a person of one’s own sex present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex; and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which the patient was asked to disrobe. · Expect that any discussion or consultation involving his case will be conducted discreetly, and that individuals not directly involved in his care will not be present without his permission. · Have his medical record read only by individuals directly involved in his treatment or the monitoring of its quality, and by other individuals only on his written authorization or that of his legally authorized representative. · Have access to his medical records in accordance with Colorado statutes and regulations. · Expect all communications and other records pertaining to his care, including the source of payment for treatment, to be maintained I confidence and in accordance with medical staff bylaws, rules and regulations. · Request a transfer to another room if another patient or visitors in that room are unreasonably disturbing him by smoking or other actions. · Be placed in protective privacy when considered necessary for personal safety. Personal Safety The patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned. Identity The patient has the right to know the identity, professional status, and experience of the staff that are providing service to him, and to know which physician or other practitioner is primarily responsible for his care. This includes the patient right to know of the existence of any professional relationship among individuals who are treating him, as well as the relationship to any other health care or educational institutions involved in his care. Participation by patients in clinical training programs or in the gathering of data for research purchases should be voluntary, to include the right to refuse student assignment to your care. Information The patient has the right to obtain from the practitioner responsible for coordinating his care, complete and information concerning his diagnosis (to the degree known), treatment, and any known prognosis. This information should be communicated in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual. Communication
Informed Consent The patient or the patient’s legal representative has the right to give informed consent for all treatment and procedures consistent with state and federal statutes. It is the duty of the patient’s physician, dentist, or podiatrist to obtain informed consent. The patient has the right to reasonably informed participation in decisions involving his health care. To the degree possible, this should be based on a clear, concise explanation, in layman’s terms and in a form of communication understood by the patient or the patient’s legal representative, of his condition and of all proposed technical procedures, the risks and benefits, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. The patient should not be subjected to any procedure without his voluntary, competent, and understanding consent, or that of his legally authorized representative. Where medically significant alternatives for care or treatment exist, the patient shall be so informed of these alternatives with the risks and benefits of these alternatives. The patient shall be informed of the probable or likely consequences if no treatment is pursued. The patient shall be given an explanation of the recuperative period which includes a discussion of anticipated problems and the anticipated length of the recuperative period. The patient has the right to know who is responsible for authorizing and performing the procedures or treatment. The patient, or the patient’s legal representative, has a right to an explanation if the patient’s physician, dentist, or podiatrist, or if the facility is participating in, or proposes to engage in, teaching programs and/or in research, and experimental or educational projects relating to the patient’s own case and the patient has the right to refuse to participate in any such activity. The patient, or the patient’s legal representative, is free to withdraw his or her consent and to discontinue participation in the treatment regimen consistent with the law. Consultation The patient, at his own request and expense, has the right to consult with a specialist. Refusal of Treatment The patient may refuse any drug, test, procedure or treatment to the extent permitted by law. The patient has the right to be informed of the probable or likely medical consequences of this action. When refusal of treatment by the patient or his legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice. Transfer and Continuity of Care A patient may not be transferred to another facility unless he has received a complete explanation of the need for transfer and the alternatives to such a transfer, and unless the transfer is acceptable to the other facility. The patient has the right to be informed by the responsible practitioner or his delegate of any continuing health care requirements following discharge from the facility. Facility Charges The patient, or the patient’s legal representative, has the right to be informed upon request, prior to the initiation of care or treatment, that is non-emergent, of the charge(s) for service(s) that is (are) routine, usual, and customary; or the estimated charge(s) for service(s) based upon an average patient with a diagnosis similar to the tentative or preliminary admission diagnosis of the patient being admitted. The patient has the right to be given assistance on obtaining an estimate of any co-payment, deductible, or other charges that will not be covered by a third payer and must be paid by the patient based on insurance information supplied by the patient or his legal representative. Regardless of the source of payment for his care, the patient has the right to request and receive an itemized and detailed explanation of his total bill for services rendered in the facility. The patient has the right to timely notice prior to termination of his eligibility for reimbursement by any third-party payer for the cost of his care. Billing Procedures The patient, or the patient’s legal representative, has the right to be informed prior to the initiation of care or treatment, of the facility’s general billing procedures. The facility may include a disclaimer with the disclosure of any charges. Such disclaimer may include further information on variables which may alter any disclosed charge. If charges to the patient are prohibited by law or by third party payer contract, then a disclaimer of no charge shall meet the requirements established by Colorado statutes. Hospital Rules and Regulations The patient should be informed of the facility rules and regulations applicable to his conduct as a patient. Patients are entitled to information about the facility’s mechanism for the initiation, review, and resolution of patient complaints.
2. PATIENT RESPONSIBILITIES
Provision of Information A patient has the responsibility to provide, to the best of his knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to his health. He has the responsibility to report unexpected changes in his condition to the responsible practitioner. A patient is responsible for making it known whether he clearly comprehends a contemplated course of action and what is expected of him. Compliance with Instructions A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders, and as they enforce the applicable facility rules and regulations. The patient is responsible for keeping appointments and, when his is unable to do so for any reason, for notifying the responsible practitioner or the hospital. Refusal of Treatment The patient is responsible for his actions if he refuses treatment or does not follow the practitioner’s instructions. Facility Charges The patient is responsible for assuring that the financial obligations of his health care are fulfilled as promptly as possible. Facility Rules and Regulations The patient is responsible for following facility rules and regulations affecting patient care and conduct. Respect and Consideration The patient is responsible for being considerate of the rights of other patients and facility personnel, and for assisting in the control of noise, smoking, and the number of visitors. The patient is responsible for being respectful of the property of other persons and of the hospital.
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